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Consumer Trust in Brands is Fading: Here Is How To Save It [INFOGRAPHIC]

a few months ago

Despite the hype about technologies like artificial intelligence completely automating consumer engagement, when it comes to brand trust, consumers may not be 100% on board.

A survey conducted by Harris Interactive on behalf of ModSquad reveals Americans rank engagement with a human customer agent as “very influential.” Below is an infographic with some insights ways consumers say brands can improve engagement to build trust.

 

ModSquad Brands and Trust Infographic

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